Each review covers four main areas:
Fleet Variety & Condition – Do they offer a diverse selection (sedans, stretch limos, SUVs, party buses)? Are vehicles well-maintained and clean?
Pricing & Transparency – Are rates clearly published? Are there hidden fees (fuel surcharges, gratuity)? Do they offer flat-rate packages for common routes (e.g., LAX transfers)?
Booking Process & Customer Support – How easy is it to request a quote or reserve a vehicle? Do they respond promptly? Is their dispatch team knowledgeable and courteous?
Driver Professionalism & Reliability – Were drivers on time? Did they know local routes? Was the overall in-car experience (e.g., amenities, safety) up to standard?
Each criterion is scored on a 1–5 scale and combined into an overall star rating.